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MaxCommunicator Manual 35

Index

A

agent

forced login/logout 29

logon state 25

skill level 25

agent statistics 23

sorting 24

assigning call priority 18

auto upgrade 4

B

barge in 27

C

call priority 18

call recording 28

coaching 27

coaching an agent 26

color coded queue priority 18

current agent status 26

E

error messages 13

exporting statistics 24

F

forced agent login/logout 29

forwarding voice mail 31

G

group statistics, viewing 21

I

installation requirements 3

L

licenses 1

listening in 26, 27

logout reason codes 26

M

monitoring, as supervisor 26

P

pickup call from queue 17

printing records 24

Q

queue window 17

queues 17

R

recording calls 28

redirect call from queue 18

S

session licensing 1

silent monitor 26

skill level required 17

SKLR 17

sorting agent statistics 24

statistics reset 24

status, agent 26

system requirements 3

U

uninstall 4

upgrade 1

V

viewing agent status 26

viewing queues 17

voice mail

forwarding 31

1 2 ... 34 35 36 37 38 39 40

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