Altigen MultiSite Configurator Specifiche

AltiConsole™for AltiWare ACC Release 5.1and AltiWare ACM Release 5.1ManualRevised 12/2006 Version #1 4502-0001-5.1

AltiConsole Manual 4Installing AltiConsole1. Insert the AltiWare Clients CD into the CD-ROM drive.2. Run Setup.exe from the AltiConsole folder and fo

AltiConsole Manual 5CHAPTER 3Getting StartedStart AltiConsole from the Microsoft Windows Start menu, by choosing Start > All Programs > AltiCons

AltiConsole Manual 6• Extension Number—your extension number.• Extension Password—your extension password.Note: Up to eight unsuccessful login attemp

AltiConsole Manual 7To add a remote server:1. Click the Add button. In the Server field, a checked box appears and the Server and Display fields becom

AltiConsole Manual 8Other AltiServ Settings Apply to AltiConsoleIf you have configured your extension settings by way of other AltiWare system applic

AltiConsole Manual 9About the AltiConsole Main WindowWhen you start AltiConsole, the main window appears:The main window contains the following displa

AltiConsole Manual 10• The Info line at the bottom left displays information on the current action or information about errors.•A message waiting ind

AltiConsole Manual 11.Note: You can pick up a workgroup queued call from the Group Call Queue window by clicking on the call or you can park your curr

AltiConsole Manual 12You can sort by any of the columns by clicking the column heading. You can enter data in the Extension, First Name and Last Name

AltiConsole Manual 13This panel view displays all extensions—physical, virtual, hunt group and workgroups—in the system.In addition to the columns tha

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

AltiConsole Manual 14Trunk Status View (Trunk tab)The third tab in the panel at the right is the Trunk tab.The Trunk view displays Location, Status a

AltiConsole Manual 15Speed Dial View (SPEED tab)The last tab in the panel at the right is the Speed tab.If you entered speed dial numbers in the Setup

AltiConsole Manual 16Call StatusesThe Status column appears in many of the AltiConsole panels. The call statuses and their dot indicators [in bracket

AltiConsole Manual 17Activity StatesThe states displayed in the Activity column in the BLF and ALL panels correspond to the Activity settings configur

AltiConsole Manual 18Keyboard ShortcutsGeneral Tips• You can type extension or phone numbers using the keyboard number keys or the number pad.• Once

AltiConsole Manual 19Mouse ShortcutsYou can use several mouse shortcuts. The limitations that apply to all calls also apply to these shortcuts: while

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AltiConsole Manual 21CHAPTER 4Handling CallsA General ProcedureIn general, the steps in handling a call in AltiConsole are as follows:1. Select the ca

AltiConsole Manual 22DialingIn the AltiConsole main window, you can dial as follows:1. Type a number using the keyboard number keys or the numeric ke

AltiConsole Manual 23Answering Calls to Other ExtensionsYou can take calls that were going to another extension under certain conditions.You can’t tak

AltiConsole Manual iiiContentsWarranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vAbout AltiConsole . . . .

AltiConsole Manual 24To place a call on hold:While connected to a call, click the Hold button or press Alt+o on the keyboard.The call is placed on ho

AltiConsole Manual 25Blind TransferBlind Transfer transfers an incoming call to an extension without your having to wait for the called party to answe

AltiConsole Manual 26To use Centrex Transfer, transfer the call using your desk set dial pad.3. Click the Dial button or press Enter on the keyboard.

AltiConsole Manual 274. Click Dial or press Enter on the keyboard.Transfer to Voice MailYou can transfer a connected call to the voice mail of any ext

AltiConsole Manual 28To park a connected call:• When you have a connected call, double-click the Park button.The call will be parked.OR• When you hav

AltiConsole Manual 29The dots at the left have the following meanings:• A solid green dot means an available Park Line.• A solid red dot means the Par

AltiConsole Manual 30While you are participating in a conference call, you cannot handle other incoming calls. You cannot mix AltiConsole conferencin

AltiConsole Manual 31You must have Offhook status in order to connect to overhead paging. Overhead paging options are configured in the Setup screen.

AltiConsole Manual 326. If no one picks up the call and you need to reconnect, while off-hook double-click the call.Recording a CallYou can record a

AltiConsole Manual 33To record a call:1. Right-click an active call, and choose Start Recording.2. To pause or stop the recording, right-click and cho

AltiConsole Manual ivSupervised Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Transfer to Auto Attendant . . . . .

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AltiConsole Manual 35CHAPTER 5Configuring AltiConsole SettingsClick the Setup button at the bottom of the main window to open the Setup screen where y

AltiConsole Manual 36• Select the Audio Beep check box to hear a beep when a call comes in to your extension.• For overhead paging, select one of the

AltiConsole Manual 37The server and extension are those entered in the AltiConsole login dialog box for this session. The tenant ID of your extension

AltiConsole Manual 38.To add a number:1. Click the Add button in the Speed Call List window. The Add Speed Dial Entry dialog box opens:.2. Enter the

AltiConsole Manual 39To edit a number:1. Select the number in the Speed Call List tab and click the Edit button (or double-click the entry).2. Modify

AltiConsole Manual 40Group SetupIf you are a member of a hunt group/workgroup or of multiple groups, you can specify which groups to monitor, and whe

AltiConsole Manual 41To have AltiConsole alert you when a call comes into a group queue: • Check this option at the bottom of the Group tab. Only call

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IndexAltiConsole Manual 43IndexAAA status 16active calls view 10, 16All Extensions view 12AltiConsolebasic functions 1client system installation 4mai

AltiConsole Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and wor

Index44 AltiConsole Manual mouse shortcuts 19multiple call waiting 10multi-site Console 1requirements 3Nnumber padshortcuts 18OOffhook status 16option

vi AltiConsole ManualAttn.: RMA # 123AltiGen Communications, Inc.4555 Cushing Pkwy.Fremont, CA 94538Upon authorization of return, AltiGen will decide

AltiConsole Manual 1CHAPTER 1About AltiConsoleAltiConsole 5.1 is an attendant console application for a client system or personal computer. It connect

AltiConsole Manual 2

AltiConsole Manual 3CHAPTER 2InstallationThe client system must meet the following minimum requirements:• IBM/PC AT compatible system• Intel 166 MHz P