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Workgroup Reports
54 AltiReport Manual
d. C/B *100%
e. B-C
f. E/B *100%
2313 - Average Call Handling Time
The Average Call Handling Time report displays average call handling
time, including total talk time, average talk time and total handling time for
the specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumInAnswered
c. DurInTalk
d. C/B
e. DurInHold + DurInTalk + DurInWrapUp
f. E/B
2314 - Total Outbound Calls
The Total Outbound Calls report displays total outbound calls for the
specified workgroup.
Table
All data from Table WGSUMMARY
Columns
a. StartTime
b. NumOutConnected
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