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Agent Reports
36 AltiReport Manual
1301 - Agent Call Volume Analysis
The Agent Call Volume Analysis report displays an agent’s call volume.
Table
All data from Table AGENTPERWGSUMMARY1,
AGENTPERWGSUMMARY2, AGENTSUMMARY1,
AGENTSUMMARY2.
Columns
a. Time, Not from database
b. AGENTPERWGSUMMARY2.NumInWGAnswered
c. AGENTPERWGSUMMARY2.NumOutWGConnected
d. AGENTSUMMARY2.NumInDirAnswered
e. AGENTSUMMARY2.NumOutDirConnected
1302 - Agent Average WG Call Handling Time Analysis
The Agent Average WG Call Handling Time Analysis report displays an
agent’s average workgroup call handling time for inbound and outbound
calls.
Table
All data from Table AGENTPERWGSUMMARY1,
AGENTPERWGSUMMARY2.
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