Altigen Advanced Call RouterTM Manuale Utente Scaricare il pdf (Pagina 6)

AltiGenIP‐PBXFeature

Overview



StandardIP‐PBXFeatures



AccountCodes‐allowstheusertoinputanaccountcodeon

each call to track telephone usage in order to bill back to

clientsorcreatearecordofcallsspecifictoaprojectandto

budgetand forecast expenses.Forced Account Codes force

the user to input an account

 code on  each call to track

telephone usage. The administrator can configure which

extensions are required to enter an account code, and also

configure the option to require an account code for long

distancecallsandinternationalcalls,butnotlocalcalls.



Business Hours Profile ‐ allows for setting morning and



afternoonbusinesshoursforeachdayoftheweek.Multiple

businesshourscanbeconfiguredinasystem.Also,multiple

BusinessHoursprofilescanbeassignedtoDNISRoutingand

TrunkInCallRoutingentries.



BusyorRingNoAnswerCallHandling‐sendscallstovoice

mail, another extension,

or AA if the called extension or

groupisbusyordoesnotanswer.



CallForwardingandRemoteCallForwarding‐sendsallcalls

to another extension, to a workgroup/hunt group, or to an

external telephone number. This allows users to redirect

their calls to another location, such as home or

 a branch

office. Call Forwarding can be set up either at the source

extension or at the destination extension on the system

(Remote Call Forwarding). There is 10‐hop limit on

forwardedcalls.



CallParkandPickUp(Station)‐userscanpark calls at one

station to be picked

up at another station. Up to 50 calls

maybeparkedatonestationsimultaneously.Callsparkedto

agroupareprotected.Onlygroupagentsorthepersonwho

parkedthecallcanpickitup.



CallPark and Pick Up (System) ‐ users can parkcalls atthe

systemto

bepickedupatanotherstation.AnIDisassigned

to the call when parked. The user can pick up a parked call

byenteringafeaturecodeandtheParkedID.



Call Park Ring Back Identification to Operator ‐ when

parkedcallsarenotpickedup,theoperatoris

rung.



Call Restrictions ‐ restricts users from dialing specific long

distanceareacodesandphonenumbers.Reducestheriskof

tollfraud.



CallerID‐ fullysupportstheBellcoreCallerIDstandardand

displaysalphaandnumericcallerIDandnameonastandard

analog telephone with a display. Up to

 64 characters are

transmitted and displayed. If your local exchange carrier

provides enhanced caller ID, such as caller name, this

informationwillalsobedisplayed.



Caller ID Routing ‐ the system administrator can define

CallerIDsinaroutingtableandsetdifferentroutingoptions.



Centrex Transfer ‐ allows the

user to transfer or forward

calls to an external telephone number. Oncethe transferis

complete,thetrunklinesarereleased.



Conference Call(Station)‐the system supports conference

calls with up to 6 parties, including the dialing extension.

You can speak privately to each person before adding the

personto

theconference.Theconferenceinitiatorcanmute

conference members from MaxCommunicator and

AltiAgent.



Conference Call (MeetMe) ‐ multiple parties can call into a

pre‐scheduled conference bridge to join a conference call.

Theconferencehostcanmuteordropconferencemembers.



Configurable Phone Display ‐ the system administrator can

configurethe

CallerID,Name,orDNISnumberdisplayedon

aphoneset.



Conversation Recording ‐ an extension user can record a

conversation to voice mail or, with the appropriatelicense,

toacentralfolder.



DialedDigit Translation‐allows the administratorto select

a single dialed digit that can be assigned to

 route a call to

any destination. First Digit Translator allows the

administrator to select a single dialed digit that can be

assignedtorouteacalltoanydestination.ExtensionDialed

Digit Translator allows predefined dialed digits by an

extensiontobetranslatedintoadifferentdialingstring.The

digit

manipulationoptionallowsyoutoremoveoradddigits

toanumberdialedbytheextension.



DialLastCaller‐allowsusertodialthelastcallerusing#69.



Direct Inward Dial (DID) ‐ allows an incoming trunk call to

directlyaccessanextensionwithoutIVRintervention.



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Altigen Advanced Call RouterTM Manuale Utente Pagina 6

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