Altigen Advanced Call RouterTM Manuale Utente Scaricare il pdf (Pagina 16)

AltiGenIP‐PBXFeature

Overview

UnifiedMessaging



ExchangeIntegration‐providesmessagesynchronizationbetweenMAXCSandaMicrosoftExchangeserverontheLAN.This

featureallowsfordynamicsynchronizationofmailbetweenthetwoserverssothatdeletedmessagesfromoneserverget

automaticallydeletedintheotherserver.Similarly,anewmessagesenttooneserveris

transmittedtotheotherserver.Thisway,

themessagecanbeaccessedordeletedfromeitherserver.Forexample,whenavoicemailisdeletedfromMAXCS,itis

automaticallydeletedfromtheExchangeservertoo.Inaddition,MAXCSsupportstheExchangeServer2007Bridgedaccessto

Exchange2007.In

thismode,theAltiGenvoicemailprovidesanoptiontotheusertoaccessExchange2007'sspeechenabledauto

attendant.MAXCSalsosupportsNativeVMintegrationwithExchange2007.Inthismode,AltiServusesExchange2007as"Native

VM"storageforasystem‐wideintegrationwithalltheAltiGenextensionsas

aunifiedmessagingenabledExchangeaccount.



MailForwarding‐allowsyoutoforwardvoicemailtoane‐mailaddress.ThedestinationaddresscanbeanIPaddresssuchas

100.200.101.201,oradomainnamesuchasaltigen.com.



RemoteDownloadofMessagesviaInternet‐allowsuserswhoaretraveling

and/orworkingathometodownloadallnewvoice

ande‐mailmessagesintheVoiceMailSystemPostOfficeBoxviaalocalinternetaccessline.



OptionalAdd‐OnSoftware



AltiConsole‐aWindows‐basedAttendantconsole

connectedtoMAXCSoveranetwork;emulatesastandard,

hardware‐basedAttendantconsolethroughsoftware;has

theflexibilityofaddingnewfeaturesthroughsoftware

withoutchangingthehardware.



MaxCommunicator‐aMicrosoft.NET‐baseddesktopcall

controlandWindowspop‐upapplicationthatinteracts

with

thesystem,providingeasy‐to‐usedialing,callcontrol,

monitoring,andvoicemailmanagementcapability.



AltiAgent‐aworkgroupuserversionofMaxCommunicator;

inadditiontoMaxCommunicatorfeatures,italsoprovides

callstatistics,callwrapupwithdataentries,workgroup

status.



AltiSupervisor‐allowsaworkgroupsupervisortoviewan

agent’sreal‐timeactivity,login/logoutanagent,view

workgroupandagentoperationstatistics,Listen/Barge‐

in/Coachagent’sconversation.IntheMAXCSACMversion,

thefollowingfeaturesareavailable:

• Colorcodedpriorityinqueue

• Changecaller’spriority

• Recordagent’sconversationwith

indicator



AltiReport‐applicationthatcanreportanagent’sand

workgroup’soperationdetails,includingsummary,analysis,

andcharting.



AdvancedCallRouter‐acallhandlingapplicationthat

matchesincomingcalldataorcollecteddigitsagainsta

customer’sCRMrecordtodeterminehowtoroutethecall.

Ithasthecapabilityto

setcallpriorityandcaller’sskilllevel

requirement.



CDRSearch‐acallreportingtoolthatallowsadministrators

tosearchCDRfilesforrecordsthatmeetselectedcriteria,

andallowsworkgroupsupervisorstogetworkgroupCDR

statistics.



IPTalk‐anIPsoftphonetoallowaMaxCommunicatoror

AltiAgentusertolog

intoasystemasanIPextension.IPTalk

supportsG.711andG.723.1codeconly.



SuperQ‐aJava‐basedapplicationdesignedtoqueueand

distributecallsforcallcenterswithworkgroupslocatedin

differentgeographiclocationsoracrossmultipleAltiGen

servers.SuperQenablescallcenterstocombineteamsof

workgroups

frommultiplelocationsintoonevirtualteam.



VRManager‐allowsadministrators/supervisorstoconvert,

schedulebackup/delete,andqueryrecordedfiles.



SDKToolKit‐offersacompletesetoftoolsincludingAPIs,

documentationandsampleprograms,toenableadeveloper

tobeginprogrammingrapidlyandefficiently.Itincludesa

self‐installingCD‐

ROMcontainingAltiGenSDKsoftware.

Session‐based

licensingisrequiredforbothBasicAPIandAPCAPI

interfaces.

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Altigen Advanced Call RouterTM Manuale Utente Pagina 16

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