Altigen MAXCS 7.0 Update 1 MaxSupervisor Manuale Utente Scaricare il pdf (Pagina 4)

iv MaxSupervisor Manual

Configuring the Queue with Color-Coding and Alerts . . 20

To assign a color to each call priority . . . . . . . . . . . . . 21

To restore alerts to the default settings . . . . . . . . . . . 22

Viewing Group Statistics . . . . . . . . . . . . . . . . . . . . . . . 22

Viewing Agent Statistics . . . . . . . . . . . . . . . . . . . . . . . 25

Saving and Printing Statistics . . . . . . . . . . . . . . . . . . . 26

Viewing Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Listening in, Barging In, Coaching . . . . . . . . . . . . . . . . 28

Listening In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Barging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Coaching on a call . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Forced Agent Login/Logout . . . . . . . . . . . . . . . . . . . . . 31

Viewing Group Voice Mail . . . . . . . . . . . . . . . . . . . . . . 32

Displaying Local or Server Time for Messages. . . . . . . 32

Dealing with Voicemail messages . . . . . . . . . . . . . . . 33

Recording an Introductory Message. . . . . . . . . . . . . . 34

Agent View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

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Altigen MAXCS 7.0 Update 1 MaxSupervisor Manuale Utente Pagina 4