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AltiSupervisor Manual 13

Using AltiSupervisor

Viewing Agent Statistics

Figure 4. Agent Statistics window

The Agent Statistics window displays statistics for each agent, including

the number of calls answered, the average talk time (average amount of

time spent on the phone per call), and the average time spent in wrap up.

The table also displays the login and logout times.

Click the workgroup extension tab at the bottom of the panel to view

statistics for agents in another workgroup.

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Altigen MaxSupervisor Specifiche Pagina 19