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AltiSupervisor Manual i

Contents

Contents.............................................i

Warranty...........................................iii

HAPTER 1

Overview ..........................................1

NewinVersion5.0....................................1

Installation.........................................1

ClientSystemRequirements ..............................2

Session Licensing and License Upgrade Procedures . . . . . . . . . . . . 2

AltiSupervisor Session License . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Pre-InstallationChecklist...............................3

Installing AltiSupervisor on a Client System . . . . . . . . . . . . . . . . 3

Uninstalling AltiSupervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

AutoUpgrade........................................4

DowngradeProcedure .................................4

CDRRecordsNote......................................4

CHAPTER 2

GettingStarted .....................................5

LoggingIn ............................................5

Hiding or Exiting AltiSupervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

UsingtheWindowsTrayPhoneIcon......................6

ResizingtheDisplay...................................7

CHAPTER 3

Using AltiSupervisor . . . .............................9

LoggingIn ............................................9

ViewingGroupStatistics ................................11

ViewingAgentStatistics ................................13

ViewingAgentCurrentStatus............................14

1 2 3 4 5 6 7 8 ... 27 28

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