Altigen MAXCS 7.5 Salesforce Connector Configuration Guide Manuale Utente Scaricare il pdf (Pagina 16)

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3. Click the Internet Zone icon at the top of the page.

4. Click Custom Level.

5. In the Miscellaneous section, change Websites in less privileged web content zone can navigate

into this zone to Enable.

6. Repeat these steps for the Local intranet, Trusted sites, and Restricted sites zones.

Lost Connection

The MaxCS Connector checks its connection with MaxAgent or MaxCommunicator each minute. If

MaxAgent or MaxCommunicator stopped and then restarted, you do not need to restart the MaxCS

Connector. After a minute, the connector will regain its connection.

Settings for Chrome Browsers

When logged in to Salesforce.com, Chrome will show a badge icon on the right side of the address bar,

indicating that this page has some unsecured scripts.

Click that icon to allow scripts to run, and then click the Connect CTI Adapter button. The softphone

should now appear.

Another solution is to add a startup parameter to the Chrome shortcut icon, “—allow-running-insecure-

content”. By clicking this shortcut icon to launch Chrome, instead of clicking the Windows bar icon, the

MaxCS Connector will work correctly.

Settings for Firefox Browsers

When logged in to Salesforce.com, Firefox will show a badge icon on the left side of the address bar,

indicating unsecure scripts.

Click that icon and select “Disable protection on this page.” The softphone should now appear.

To change the settings permanently, open the About:config page and change these options to False:

• security.warn_viewing_mixed=false

• security.mixed_content.block_display_content=false

• security.mixed_content.block_active_content=false

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Altigen MAXCS 7.5 Salesforce Connector Configuration Guide Manuale Utente Pagina 16