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SuperQ Manual 13

Workgroup Configuration

An administrator can add multiple workgroups in one server or the

workgroups in different servers to a SuperQ. When the SuperQ receives a

call from an application extension with the same workgroup number,

SuperQ will dispatch the call to a workgroup based on call distribution

rules or queue the call if no agent is available.

Adding a Workgroup to SuperQ

To add a workgroup to a SuperQ:

1. Click the Wo

rkgroup tab, select a SuperQ from the SuperQ List

pane, then click the Add button in the Workgroup page.

2. In the Ad

d Workgroup dialog box, use the drop-down arrow to select

the workgroup Server Name, Workgroup Number/Name, and

Priority (for SuperQ call distribution purposes).

Important: If two workgroups have the same priority, the first available

workgroup will get the call.

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Altigen MAXCS 7.0 SuperQ Manuale Utente Pagina 17