Altigen MAXCS 7.0 Adv Call Router Manuale Utente Pagina 1

Advanced CallRouter™ManualOctober 2013

Advanced Call Router Route Rules6 Advanced Call Router Manuala) Select “Match one” or “Match all” from the drop-down list.b) Select the items you wa

Advanced Call RouterAdvanced Call Router Manual 7• PSTN and Web Timeout valuesNote: Play WG Queue Status - if you select “Play WG Queue Status,” Adv

Advanced Call Router Route Rules8 Advanced Call Router ManualCall Route Request DataThe “Call Router Request” message sent by MAXCS to Call Router co

Advanced Call RouterAdvanced Call Router Manual 9Note: If no match is found between the Call Route Request Data and the routing rules, the call is r

Clearing Advanced Call Router History Data10 Advanced Call Router ManualTime in Queue, type in the desired minutes. (By default, the Extension ID fie

Advanced Call RouterAdvanced Call Router Manual 11To open the Datasource dialog box, right-click on a data Item you want to specify using informatio

Additional Advanced Call Router Features12 Advanced Call Router Manuala. Select the Caller Match Item data for this query - Caller ID, IVR Path, DNIS

Advanced Call RouterAdvanced Call Router Manual 13In MaxAdministrator, you configure the Auto Attendant to which Call Router is assigned as shown be

Additional Advanced Call Router Features14 Advanced Call Router ManualSimilarly, for Support, you create a rule as shown below.

Advanced Call RouterAdvanced Call Router Manual 15In the Monitor window, click Add to log on to Sales, entering both the workgroup extension & p

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

Additional Advanced Call Router Features16 Advanced Call Router ManualIn the Monitor window, click Add to log on to Support, entering both the workgr

Advanced Call RouterAdvanced Call Router Manual 17The Monitor window shows that Call Router is logged on to both workgroups. Calls to each workgroup

Testing Call Router18 Advanced Call Router Manual2. In the Configuration fields, you can input the following test parameters:• Number of concurrent c

Advanced Call RouterAdvanced Call Router Manual 19The total calls processed and average time per call will be updated in real-time during the test.

Testing Call Router20 Advanced Call Router ManualTesting SQL Server DatabaseTo test SQL server database access performance of Call Router:1. Add a da

Advanced Call RouterAdvanced Call Router Manual 21The “TestSQL” is the newly added data source. This data source is connected to the SQL server’s “c

Testing Call Router22 Advanced Call Router ManualYou can change the rule configuration to fit your own conditions.During the test, Call Router will u

Advanced Call Router Manual iContentsRequirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Installation

Advanced Call Router Manual ii

Advanced Call RouterAdvanced Call Router Manual 1Advanced Call RouterAdvanced Call Router is the standard AltiGen Call Router application plus call

Configure/Run Advanced Call Router2 Advanced Call Router ManualConfigure/Run Advanced Call Router1. Launch Call Router from the Windows Start menu.2.

Advanced Call RouterAdvanced Call Router Manual 34. In the Logon Info window, enter the Server Name that Advanced Call Router will connect to, along

Advanced Call Router Route Rules4 Advanced Call Router Manual• Add - opens a Custom Record dialog box, where you can create a new record and build th

Advanced Call RouterAdvanced Call Router Manual 5Operator, Dial by Name, Collect Extension, Directory Service, Record Message (specify target data i