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MaxAgent Manual 13

Getting Started

Call Information Panel

The call information panel displays several columns of information about

calls:

Record— shows when a call is being recorded

State—the state of the currently active call:

• AA—the call is being transferred to an auto attendant

• Busy—callee is busy or not available

• Call Pending—the call is placed into a workgroup queue

• Conference—the call is in conference

• Connect—the call is connected

• Dial Tone—a dial tone is present, and MaxAgent is ready to dial out

• Error—receipt of an error tone

• Hold—the call is on hold

• Hold Pending— the call is being transferred or conferenced

• Idle—the extension is not in use

• Play VM—playing voice mail (The Duration field displays the

duration of the voice mail as it plays. The duration display does not

reflect fast forward or fast backward.)

• Record—recording an introductory message

• Ringback—caller sees this state while the callee’s phone is ringing

• Ringing—an outgoing call is ringing another phone or an incoming

call is ringing your phone

Click the x to

clear the dial

field or close

the dial pad.

Dialer field.

Dial

button

pops

up dial

pad.

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Altigen MaxAgent Specifiche Pagina 21