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Altigen AltiWare OE/ACC Version 5.0 manuali

Manuali dei proprietari e guide per l'utente per Software Altigen AltiWare OE/ACC Version 5.0.
We fornisce 1 manuali pdf Altigen AltiWare OE/ACC Version 5.0 per scaricare gratuitamente in base al tipo di documento: Specifiche


Altigen AltiWare OE/ACC Version 5.0 Specifiche (97 pagine)


Marchio: Altigen | Categoria: Software | Dimensione: 1.32 MB |

 

Indice

Call Detail

1

Reporting

1

WARNING!

2

TRADEMARKS

2

Contents

3

HAPTER 3

4

HAPTER 4

4

HAPTER 5

4

Warranty

5

Effect of State Law

6

Sales Outside the U.S.A

6

Installation Notes

8

Uninstalling CDR Search

9

Logging In

10

Using CDR Search

11

CDR Manual 5

11

Figure 1. Login window

11

6 CDR Manual

12

Figure 3. Login window

12

CDR Manual 7

13

8 CDR Manual

14

Figure 5. Password dialog box

14

Running a Search

15

10 CDR Manual

16

CDR Manual 11

17

Group CDR Search

18

CDR Manual 13

19

14 CDR Manual

20

Workgroup Statistics Search

21

Search Results

22

Call Details

24

Statistics (WG Statistics)

26

Exporting Records

27

Printing Records

27

22 CDR Manual

28

CDR Overview

29

24 CDR Manual

30

Service)

31

26 CDR Manual

32

Figure 3. Add Log Service

32

Call Center Events and CDR

33

Past and Present CDR

33

Routing and Route Name

34

Multi-Project Naming

34

Login and Log-out

35

Conference Call Limitation

35

Changing Time Settings

36

Data Storage

37

Internal Logger Service

38

External Logger Service

38

Logger Service Configuration

39

Testing the DB Dialog

40

Limitations

41

36 CDR Manual

42

CDR and Workgroup CDR Search

43

— Typical Searches

43

Example CDR Searches

44

CDR Records

46

CDR Manual 41

47

42 CDR Manual

48

Records and Data Schema

49

Detail Window

51

Record Window for “Call Info”

52

Agent Statistics Window

54

50 CDR Manual

56

Workgroup Statistics Window

57

Data Schema

62

Table 2:AGENTPERWGSUMMARY

63

58 CDR Manual

64

Database

64

Definition Type Specification

64

Table 3:AGENTSUMMARY

65

60 CDR Manual

66

Table 4: CDRMAIN

67

Table 5: WGRTSUMMARY

72

Records and

73

68 CDR Manual

74

Table 6: WGSUMMARY

75

70 CDR Manual

76

72 CDR Manual

78

Table 7:EXTINFORMATION

79

Table 8:WGMEMBER

79

RTM Data Schema

80

Table 9: RTM Data Format

81

Reporting Fields Glossary

86

82 CDR Manual

88

Glossary

89




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