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AltiServ User Guide 21
Telephone Features
• You hear a special tone when you answer the call, and then you are
connected with the caller.
• You hear the phrase “To accept this call, please press any digit.” You
must press any key within 3 seconds to connect the call; otherwise it
will time out and the call will be treated as an agent/extension RNA
and will be routed according to its workgroup/extension setting.
Putting a Call on Hold
While connected to a call, you can press the * key to put the caller on hold.
The * key is interpreted by the AltiGen system as a FLASH key to hold the
call. Press the * key again to reconnect to the call.
Caution: When you have pressed the * key to hold a call, do not hang
up your handset when using a home phone or disconnect
your cell phone.
Transferring Calls
To transfer the currently connected call:
1. Press the * key.
2. At the dial tone, dial the third party’s extension number, or if you are
transferring to an external phone, dial your company’s trunk-line
access prefix (for example, 9) and the external phone number.
3. When the third party answers, announce the call or simply hang up.
To abort the transfer and reconnect to the incoming call, press * again
before the transfer is complete.
Transferring Calls into the AltiGen Voice Mail System
To send an outside call into the AltiGen Voice Mail system, press
* # 4 0. The system will terminate the connection to the MobileExt device
after * # 4 0 is dialed.
Transferring Calls Directly to a User’s Voice Mailbox
To transfer a call directly into a user’s voice mailbox, press * ## and the
user’s extension number. The system will terminate the connection to the
MobileExt device after you dial * ## plus the extension number.
- AltiServ™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 2 4
- AltiServ User Guide iii 5
- Phone Feature Codes 7
- MAXCS Telephone Functions 9
- Putting a Call on Hold 10
- Transferring Calls 10
- Centrex Transfer 10
- Conference Calls 11
- Consultation 12
- Call Park 12
- Line Park 13
- Call Waiting 13
- Multiple Call Waiting 14
- Dialing a Remote MAXCS System 15
- Supported Features 16
- Using Feature Codes 17
- Answering Calls 18
- Telephone Features 19
- Making Calls 20
- Call Management 21
- Workgroup Features 22
- Workgroup Supervisor Features 23
- Other Features 23
- Operator Features 24
- Checking the General Mailbox 25
- Calls on Hold 25
- Operator Off-line 25
- Outside Call Blocking 25
- Using a Mobile Extension 26
- Using the AltiGen Voice Mail 29
- Remote Login 30
- About Passwords 30
- Mail System 31
- Listening to Messages 32
- Sending Messages 33
- Personal Options 34
- Recording Greetings 35
- Changing your Password 36
- Using Message Notification 36
- About the Delivery Number 37
- To Set Message Notification: 37
- Using Reminder Calls 38
- Call Forwarding 39
- Feature Tips 39
- Using Distribution Lists 39
- Creating a Distribution List 40
- Editing a Distribution List 40
- Deleting a Distribution List 41
- Reviewing a Distribution List 41
- One Number Access Options 42
- Dynamic Messaging 43
- Private Messaging 44
- Messaging 45
- Retrieving Messages 46
- To compose a new message: 47
- 42 AltiServ User Guide 48
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