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Advanced Call Router

Advanced Call Router Manual 15

You use virtual extension 700 to log in to Call Router. You have two

workgroups, Sales and Support, with the following agent and workgroup

extensions:

Sales Support

Workgroup extension number 500 600

Call Router virtual extension number 700 700

For both workgroups, you want Call Router to check incoming calls for

Caller ID and Caller Entered Digits, and to play the WG queue status if a

match is found and all agents are busy.

In AltiAdmin, you configure the Auto Attendant to which Call Router is

assigned as shown below. (The example uses Auto Attendant 2.) Note that

you must enter a different Item Name for each level.

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